What is a Cookie?
What cookies do we use?
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
|Provider||Name||Type of cookie||Information gathered||Expiration time||Purpose||Information to/from third parties:|
agreed on the
|12 months||This cookie
in relation to
|Google Analytics (web analytics service)||_gat_waas||HTTP-cookie||Gathers information about how the user is navigating our website.||1 minute||Used to throttle request rate.||Comprend, Google|
|_ga||HTTP-cookie||Gathers information about how the user is navigating our website.||26 months||Used to distinguish users.|
|_gid||HTTP-cookie||Gathers information about how the user is navigating our website.||24 hours||Used to distinguish users.|
|Pardot (marketing automation provider)||Visitor_id||HTTP-cookie||The visitor cookie is composed of a unique visitor ID and the unique identifier for your account. For example, the cookie name “visitor_id12 345” stores the visitor value “1010101010 ”, and “12345” is the account identifier. This cookie is set for visitors by the Pardot tracking code.||26 months||Used to recognise a user to the website.||Pardot (Salesforce.com)|
|Intercom (support communication plug-in)||intercom-id-[app-id]||HTTP-cookie||Anonymous visitor identifier cookie. As people visit the website, they get this cookie to identify them||9 months||Unique anonymous identifier||Intercom|
|intercom-session-[app-id]||HTTP-cookie||Identifier for each unique browser session. This cookie is refreshed on each successful logged-in ping, extending it to 1 week from that moment. The user can access their conversations and have data communicated on logged out pages for 1 week, as long as the session isn’t intentionally terminated with ‘Intercom(‘shutdown’)’;, which usually happens on logout.||1 week||Keeping track of sessions||Intercom|
How do I change my cookie settings?
If you wish to restrict or block the cookies which are set by our website, you can do this through your browser settings. The help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to restrict or block cookies on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.
To opt out of being tracked by Google Analytics, visit: http://tools.google.com/dlpage/gaoptout
Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser.
If you decide to not allow cookies for our website, it may affect your browsing experience and impair certain functionalities connected to the website.
If you have a question of privacy or of general questions, please feel free to contact our office as below:
Last updated: 24 September 2019